This will potentially be long, skip to âSummaryâ if you just want the highlights. The original Pitch: First, you may be annoyed with people coming to your home and trying to sell you things, but you may also find that some groups that do this are well meaning and worth the discussion, this was one of those. The individual was very cordial and polite, he did not push the product on us, in fact we had questions galore and he was very generous in giving us answers when he could or deferring to a sales rep if not. He offered to set us up with a free home inspection/measurements and quote and demonstration on our time and we took him up on the offer.very polite and professional. The Demonstration: The sales individual was very polite as well, he came prepared with a tablet full of information and briefcases of demonstration window panes and a small version of their custom made (locally) windows. He politely showed us the benefits of modern/customer made windows and we discussed the benefits of the windows and glass being made at altitude, not shipped from low altitude to higher ones. We were also given a demonstration of many different window panes, single, double, and their custom made ones, its clear it was a big upgrade for us regardless. Overall, again, not pushy at all, gave us plenty of time to come to a decision on our own, was very generous in showing us multiple options, demonstrations, and a very fair price. The sales representative was VERY knowledgeable about their windows and gave us answers to all questions we had without hesitation. The Installation: The Installers came by to re-measure everything and ensure we had an accurate measurement for the windows and advised they would call back in about 3-4 weeks to set up the installation once the windows were ready. The installation was scheduled well ahead of time and we were given feedback on clearing enough room out for them to work in the area (about 3-4 feet in front of windows). I was advised they would show up between 8-9 and they promptly showed up around 7:50am and knocked on the door at 8 (during the time leading up, they unloaded needed equipment and prepared for the job). The Installers consisted of the original individual I met up to measure the home and he reintroduced himself and took a look around to make sure we didnât need to move anything additional. They got to work right away after that, drop cloths were laid to catch all debris and they had all the tools they need to ensure the work was done properly. Additionally as each area was completed, they utilized a shop vac to clean up any excess in the area. Once they finished all the work, they cleaned everything up, provided me with all of my needed warranty and energy saving documentation and then demonstrated how to remove the window and screen for cleaning as well as properly lock, unlock, and set partial opening if needed. The details were the same demonstrated by the Sales rep previously. Overall the installation was completely painless and you cannot tell that any dirt was had anywhere because of the drop cloths and vacuum clean up. They gave me time to walk around and check out each window myself, after double checking and touching up anything on their own. They also provided me feedback on to let the windows sit for several days to ensure no imperfections formed with the installation. Overall, very professional and quick installation, thorough and clean. Summary: The overall process was very good, I would recommend this group to anyone looking to replace their windows, the price was fair, everyone was very polite and professional through the entire process, and the product is great so far (there is a very clear difference in the old windows and the new, in the temperature feel from in to out and the light coming in through the windows. Hopefully this review is helpful to someone out there looking for this type of thing.
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